Greentod Visa & Travel Solutions Ltd (“Greentod”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you interact with our visa consultation and immigration support services, including through our website: https://greentodvisasolutions.co.ke/.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name, phone number, email address, and physical address

• Passport details and travel history

• Education, employment, and financial information (as relevant to your application)

• Purpose of travel, itinerary details, and supporting information

• Any other information you choose to share during consultations or through our forms, calls, email, WhatsApp, or in-person meetings

2. How We Use Your Information

We use the information we collect to:

• Provide visa consultation and application support services

• Assess eligibility and advise you on documentation requirements

• Communicate with you about your application and service updates

• Respond to inquiries and provide customer support

• Send relevant updates about visa/immigration requirements (where appropriate)

• Improve our services, processes, and customer experience

• Comply with legal and regulatory obligations

3. Information Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Where consultations involve screen-sharing, you maintain control of your accounts. We do not directly access your bank accounts, email, or payment systems, unless you explicitly choose to share access and you understand the risk.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, including providing services and meeting legal, accounting, or regulatory requirements. When information is no longer needed, we securely delete or anonymize it.

5. Your Rights

You may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your information (where applicable)

• Withdraw consent where consent is the basis of processing

• Object to or restrict certain processing (where applicable)

To exercise these rights, contact us using the details in Section 8.

6. Third-Party Sharing

We do not sell or rent your personal information to third parties.

We may share information with trusted third-party service providers who help us operate our business (for example, document storage, communications, or administrative tools), strictly on a need-to-know basis and subject to confidentiality obligations.

We may also disclose information where required by law, regulation, or lawful requests from authorities.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to enhance user experience and understand website usage. You can control cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

Greentod Visa & Travel Solutions Ltd
Email: info@greentodvisasolutions.co.ke
Phone: +254 (0) 750 167 295
Office (Mombasa): Mezzanine Floor, Amkay Plaza, Nyali, Mombasa, Kenya
Nairobi: Available on demand